This helps prospects understand what specifically sets your business apart from the competition. Though it’s always nice to get high star ratings, a detailed review explains why the customer enjoyed your business. You want your positive reviews to be detailed. Here are three specific elements to look for that make a customer review particularly valuable. The answer to this question may seem obvious…a “good review” is when a customer leaves a 5-star rating of your business! In reality, a “good review” goes far beyond a star rating. Type 4: The customer is upset, and they provided details as to why.Type 3: The customer is upset, but they provide no details.Type 2: The customer is happy, but there is room for improvement.Type 1: The customer is happy and they have no complaints.Example 5: Don’t shy away from personality.How to respond to positive reviews: 5 examples.Negative reviews can leave a bad taste in your mouth but there are ways you can deal with them and prevent brand reputation issues– like how some companies will only collect positive customer comments at each location rather than on the company level.
By the end of this audio guide, you will know how to start collecting more reviews from customers in order to drive conversions! Reviews are important to businesses because they offer fast, authentic feedback from customers. The right review response from your business can make a 5-star review even more powerful and minimize the damage of a negative one.īefore we look at some positive review examples and talk about how your business can leave winning responses discover why online reputation management is crucial for your multi-location business in under 15 minutes! Hear 10 tips that can help each one of your locations gets discovered online. The average consumer spends 13 minutes and 45 seconds reading through reviews and review responses before making a decision. Without written reviews, a star rating (no matter how high) falls flat. When it comes to online reviews, a high star rating isn’t enough to set your business apart from the competition.
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